Refund Policy

1. Free plan before payment

Xovrio Vault offers a Free plan so you can evaluate the local workspace workflow before subscribing. Paid subscriptions begin at checkout and are covered by the refund rules below.

2. 14-day refund window

Xovrio Vault follows Paddle's 14-day refund policy for eligible transactions. To request a refund, email us at support@xovrio.io within 14 calendar days of the transaction date and include the email used for billing. We will review and respond within 3 business days. This window applies to the first paid subscription charge and to other transactions where Paddle or applicable law makes a 14-day refund or withdrawal right available.

3. Renewals

You may request a refund review within 14 calendar days of a renewal charge. Requests made after 14 calendar days are not automatically eligible. Refunds for later subscription payments are handled according to Paddle's Buyer Terms, Paddle's Refund Policy, applicable law, and any abuse or usage checks. To avoid future renewal charges, contact support in advance of renewal while we complete Paddle account approval and customer portal setup.

4. Exceptions we may review

We may review exceptions in situations such as:

• duplicate billing,
• clear technical failure that prevented normal paid use,
• accidental multiple purchases of the same subscription,
• other billing errors verified by our records or Paddle records.

5. Cancellation policy

Cancelling stops future renewals. It does not automatically create a refund for the current billing period. Your access typically remains active until the end of the already-paid billing cycle unless otherwise stated in writing.

6. How refunds are processed

Approved refunds are usually returned to the original payment method through Paddle or the payment processor used in checkout. Processing times depend on banks, card networks, and the payment method used.

7. Local data after refund or downgrade

Refunds, cancellations, or downgrades do not automatically delete your local workspaces. If your plan limit drops, some workspaces may remain visible but unavailable for launch until you upgrade again or switch active workspaces.

8. Contact

Send refund and billing questions to support@xovrio.io. Include the billing email, charge date, Paddle receipt or transaction ID if available, and a short description of the issue. We will review and respond within 3 business days.