Refund Policy

1. Trial before payment

Xovrio Vault offers a 14-day trial on eligible paid plans without requiring a credit card. Because the trial is intended to reduce purchase risk, please use that period to evaluate fit before subscribing.

2. First paid charge

We generally offer a 7-day refund window for your first paid charge. To qualify, email support@xovrio.io within 7 calendar days of that first successful paid transaction and include the email used for billing.

3. Renewals

Renewal charges are generally non-refundable once processed. To avoid renewal, cancel before the next billing date through the billing portal or by contacting support in advance of renewal.

4. Exceptions we may review

We may review exceptions in situations such as:

• duplicate billing,
• clear technical failure that prevented normal paid use,
• accidental multiple purchases of the same subscription,
• other billing errors verified by our records or Creem records.

5. Cancellation policy

Cancelling stops future renewals. It does not automatically create a refund for the current billing period. Your access typically remains active until the end of the already-paid billing cycle unless otherwise stated in writing.

6. How refunds are processed

Approved refunds are usually returned to the original payment method through Creem or the payment processor used in checkout. Processing times depend on banks, card networks, and the payment method used.

7. Local data after refund or downgrade

Refunds, cancellations, or downgrades do not automatically delete your local workspaces. If your plan limit drops, some workspaces may remain visible but unavailable for launch until you upgrade again or switch active workspaces.

8. Contact

Send refund and billing questions to support@xovrio.io. Include the billing email, charge date, and a short description of the issue so we can review it quickly.